There have been 4 times as many Phone System frauds in the first quarter of this year as in 2009, according to Telecommunications Industry Group (TIG).
The reason for this massive increase could be because business telephone systems have become so accessible that they are no longer only the preserve of large corporations.
In fact a digital IP VoIP Phone System such as the
3CX phone system for Windows is affordable for any size of company.
More hackers are trying to break into Private Automatic Branch Exchange (PABX) systems. About ten times per week worldwide companies are hacked into so that their PABX makes calls to premium numbers set up in other countries. The costs of this Phone System deception can run into five figures.
TIG chief executive Rob Spray: "With these premium numbers charging $15 per minute, a bill of $50,000 can be run up before the company even realises that anything is amiss."
This fraud can be avoided but it is just about taking the right precautions. Most phone systems have in-built security measures which are easy to manage.
Although a VoIP phone system is easy to install it is important that you take the time to do this. Choose a company that offers high levels of support in order to get your phone system up and running quickly, but also securely.
VoIP engineer Steve Biddle said: "Too many people are setting up their systems insecurely.
"I would advise you to Password protect your PBX and also every extension number. You should choose a password that is not easy to guess as automatic phone system diallers seek these out.
"And make sure that your firewall is tuned to access VoIP, while blocking out any harmful agents."
New Zealand is one of the places which has been badly targeted for phone system attacks at the start of 2010, but with criminals running lines through multiple countries they will always be hard to catch. Prevention is the safest method.
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