3CX receives Unified Communications Magazine 2009 Product of the Year Award

3CX Phone System for Windows Recognized for Exceptional Innovation

3CX announced today that Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

Nick Galea, CEO, 3CX says “3CX excels at building an easy to use and easy to manage unified communications platform for any size business. We are delighted that the 3CX Phone System for Windows has been recognized for the unique unified communications capabilities and was awarded for the 2009 Product of the year Award for two consecutive years."

3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.

With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.

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UK mobile phone expansion has VoIP benefits

Voice over Internet Protocol traffic is set to soar in the UK now that two of its biggest phone operators are increasing their network coverage.

With both 3 and T-Mobile completing a joint infrastructure upgrade, using VoIP systems on the move will become that much easier.
After being awarded a £400m grant to improve their reach, the companies will now cover 98% of Great Britain with service.
This will have massive benefits for users of IP technology as well as anyone with smartphones.
The principal analyst for mobile and FMC infrastructure at Infonetics Research, Stéphane Téral, said: "Telecom companies want 2G and 2.5G customers to switch to 3G as quickly as possible."
"Therefore Mobile network operators need to provide existing subscribers with the same coverage as that of 2G and 2.5G. This motivates them to upgrade their 3G networks."

Choosing the right telephone system can have distinct business advantages

Many companies see their phone system as just another expense – like stationery or a receptionist – but the truth is that the right phone system can save significant amounts of money.
A Private Branch Exchange (PBX) can allow a small or medium sized business (SMB) to operate in the same sophisticated manner as a large corporation would.
It does so by locating the telephone switching equipment within the company rather than with an outside phone company. This gives clients the impression that they are dealing with a large, professional firm.

While a business needs a fixed line (rather than just relying on cellular options) to confer credibility, a PBX can offer this while also giving flexibility. It routes all forms of communication to all employees, including mobile and office phone calls, emails, faxes, IM and voice messages.
The main advantage of this is that it cuts costs. You use less internet bandwidth by sharing fewer phone lines, yet the technology is such that it manages all your incoming and outgoing communication. The software system is easy-to-use with no installation or maintenance expenses incurred. No matter how many calls are coming in or going out, all the connections will be made smoothly, therefore optimising customer service.
In this way businesses can connect with their clients quickly and efficiently. Call forwarding services and VoIP technology also mean that you can even work remotely from the office and still have access to all your information.
Furthermore the phone system has organisational benefits, reducing the amount of need you need to spend on reading your messages by grouping them all in the same place, and it allows other members of the office to see who is working on what at any one time.
With the business able to connect customers with the right employee easily, and managers able to direct the workflow with ease, the advantages of a phone system are too good to run down.

CounterPath launches new phone system/VoIP product NomadicPBX

CounterPath has launched a new phone system VoIP product, NomadicPBX.

The product is a PBX which offers Fixed Mobile Convergence (FMC) from any mobile phone, deskphone or softphone. The result is a unified communications service for SME that delivers Instant Messaging and SMS, as well as one number dialing to multiple devices.

Donovan Jones, the CEO and President of CounterPath, said: "NomadicPBX makes CounterPath the first company with a complete FMC solution, from servers to endpoints, that bridges mobile and wired domains."
He added: "NomadicPBX enables wireless carriers, Mobile Virtual Network Operators and other service providers to escape voice commoditization by offering a wide range of services. NomadicPBX fits today’s increasingly mobile workforces perfectly."

NomadicPBX is based on CounterPath's Network Convergence Gateway platform.
The application is network-based and works with both VoIP providers and wireless carriers.
Counterpath announced the arrival of their new product at the April Ecomm conference in San Francisco, USA.

Call spoofing outlawed, even for VoIP and PBX products

A trend for call spoofing products has been short-lived with the British and American authorities quick to crack down on them.
The Truth in Caller ID ACT has just been passed by the American House of Representatives. The act makes it illegal to attempt to disguise caller ID with the aim of deceiving or defrauding. However, it does not apply to law services such as the police or the FBI, while individuals can still withhold their own outgoing caller information.
VoIP and PBX is subject to the new legislation because any 'real time' voice communication technologies come under the scope of the act.
In Britain the first company to create call spoofing products, Spookcall, has closed only one week after its launch. The product allowed callers to disguise their voices and use other numbers on the caller ID display.
UK Members of Parliament were worried about negative uses for the product and alerted the communication industries regulator Ofcom. But Spookcall was shut down before any potential action was taken.
MP Don Foster said: "I'm delighted that the Spookcall website is no more. This has all happened so quickly. It raises questions about what the purpose and legality of the service was to start with anyway."

Lotus Racing Formula 1 communications accelerate with 3CX

3CX appointed Official Technical Supplier

Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System in its technical centre and mobile race track operations. Thepopular VoIP PBX system will be used for each F1 race around the globe – providing the vital comms link between Norfolk HQ and the track team.

Commenting on this alliance, Lotus Racing Head of IT Bill Peters said “We needed a state of the art PBX that would deliver unified communications and high quality voice across the globe. 3CX and Lotus Racing clearly share the same ethos of excellence and success, with a winning attitude.” 3CX Phone System Enterprise Edition 8 was implemented last month at the Technical Centre in Hingham, Norfolk with 1 Patton ISDN E1 gateway, VoIP Unlimited trunks and 130 Cisco SPA phones.

Nick Galea, CEO of 3CX felt privileged to be selected by Lotus Racing. “It's a team with a long heritage of success and technical innovation in a sport which depends so much on technology and reliability. We’ve built reliability into the core of 3CX and to receive acknowledgment from Lotus Racing is a great accolade for the 3CX Team.”

Although there are many benefits to implementing 3CX Phone System, the top paybacks for Lotus were seen as follows:

• Mobility: 3CX Voip technology enables staff to work remotely around the globe. Remote extensionstrackside enables the racing crew to talk to each other irrespective of their location. The MyPhone portal makes it easy foreach employee to configure rules on how calls were to be treated and routed.


• Manageability: Extensions and phone lines can be added on-the-go with a few clicks and the phone system can be backed up like any other windows application.


• Savings: A large proportion of Lotus’ phone traffic is now sent over inter-company VoIP
  circuits thereby considerably reducing high mobile phone costs and prohibitive roaming charges.


• Unified Messaging: Employees have easy desktop call control and can contact colleagues and transfer calls with a click of a button. Voice mail and faxes are delivered to the users email inbox.

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